Refund & Cancellation Policy

Last updated: July 2026

Pending orders

A pending local order may be cancelled from My Library. This does not reverse a payment that has already completed at the gateway. If money was debited, use Verify payment or contact support before attempting another payment.

Digital delivery

Because prompt packages are digital goods, refund eligibility may be limited after the package or activation password has been delivered. Applicable consumer law and confirmed duplicate/failed transactions remain respected.

Payment problems

For a completed debit without delivery, provide your Google-login email, purchase ID, gateway order ID and payment reference. The store owner will verify status with PayGate.

Contact

Refund requests: support@example.com.